1. Information We Collect

We collect the following information to provide better healthcare services:

• Personal Information: Name, age, contact number, gender, email.
• Health Data: Symptoms, medical records, prescriptions, reports (if shared).
• Usage Data: Device type, IP address, location (if enabled), and usage logs.
• Payment Data: Processed securely by third-party gateways; we do not store your card or UPI details.

2. How We Use Your Data

We use your data to:

• Facilitate doctor consultations and appointment bookings.
• Send updates, reminders, and confirmations.
• Offer AI-based doctor recommendations and health insights.
• Maintain platform security and improve user experience.
• Comply with legal or regulatory requirements.

3. AI and Automated Processing

• Docly.fit uses AI systems to enhance healthcare access.
• AI helps suggest suitable doctors and improve user experience.
• AI-generated insights do not constitute medical advice.
• Data used for AI model improvement is anonymized to protect user identity.

4. Data Storage & Security

• Your data will be securely stored on encrypted servers within India.
• We employ strict access controls and continuous security monitoring.
• Only authorized personnel can access user data when necessary.

5. Data Sharing

We may share limited data with:

• Doctors or clinics you book appointments with.
• Payment processors to complete transactions.
• Technical service providers (for analytics, hosting, or AI improvement) — always under data protection agreements.
• Government authorities, if legally required.

We never sell or rent personal data.

6. User Rights (DPDP Act 2023)

Under the DPDP Act, you have the right to:

• Access your data.
• Request correction or deletion.
• Withdraw consent anytime.
• Know how your data is used.

To exercise these rights, email us at docly.fit@gmail.com

7. Cookies

We use cookies to remember preferences, improve app performance, and provide analytics. You can disable cookies via your browser settings, but some features may not work properly.

8. Data Retention

We keep your data only as long as needed for legitimate business or legal reasons. When you delete your account, we permanently delete or anonymize your data within 30 days.

9. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website with the new effective date.

10. Contact

For privacy questions or complaints, contact: